Warranty

Lincoln Park Warranty Submittal Instructions

GoTo: Lincoln Park Owner’s Portal
https://buildertrend.net/ownerSetup.aspx
Please contact Courtney if you do not have access to the Owner Portal 

One Year Warranty    For a period of one (1) year beginning on the closing date (“Warranty Period”), Traditional Neighborhood Builders, Inc. will warrant those homes purchased directly from Poplar Lincoln Park, LLC.

The most efficient way to request warranty service is to complete separate warranty requests online. With your assigned login and password, log into the  “Lincoln Park Owners Portal and click on the “Warranty Items” in the list on the top of the page.

warranty Buyer portal

 

 

 

 

 

 

 

 

 

 

On the warranty items page, click the green “New Claim” button at the top of the section.

 

warranty new claim

 

 

 

 

 

 

 

 

 

From the “Add a New Service Request” page, enter title of the claim (example “problem with boiler), category of your request and a description of the items with photos if needed. If there are more than one claim, please create a new claim for each item. When a new claim is entered and submitted by a homeowner, our Construction Manager will be notified, he/she will review the submission and, if approved, assigns each item to the correct subcontractor. This is why each item should be a unique claim.

warranty service request

 

 

 

 

 

 

 

 

 

The assigned subcontractor should contact you within 7 days to schedule a home visit and review the scope of work. If the warranty request constitutes an emergency situation, please contact the subcontractors immediately.

If the warranty issue is not addressed within 14 days, please contact us using the Lincoln Park portal and messaging or email the Warranty Manager .